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Server Not Servant
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a voice for service industry workers everywhere ... a case for human-to-human service and civility
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Thank You
Hello to everyone I met in Roslindale, MA last week, especially all of the folks at Boston Cheese Cellar, Geoffrey’s Cafe and Sophia’s Grotto for your great service and genuine hospitality. I really appreciate your support for ServerNotServant, and I look forward to seeing you again soon.
Also, I want to remind readers that I am continuing [...]
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Umbrella Rules
I’m sorry for the delay between posts. I’m spending most of my time finalizing a proposal for a prospective publisher. Today’s post is just a spontaneous, rainy day rant.
We’ve had tremendous weather this summer in the Northeast, so we really can’t complain about a couple of days of rain. As always, on my way to and from [...]
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“If you don’t like serving, get another job.”
There should be no doubt about the need to raise awareness about the need for mutual respect and common courtesy between service industry workers and their customers. In fact, all human beings could use a reminder about civility. If you’re skeptical at all, read the comments posted in response to all of the stories about Steven Slater, the JetBlue flight [...]
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My New Folk Hero
This is classic. Think of the number of times you would have loved to escape from horrific customers through a trapdoor or an inflatable chute. I can’t wait to hear the rest of the story. I’d love to hear first-hand accounts from passengers or other crew members. Even if this guy gets fired, for now, [...]
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Fully Committed
After recently watching Fully Committed , a one-man performance starring Gabriel Kuttner, I reflected on times I’ve seen customers behave like children when they didn’t get what they wanted. I recalled a sleazy guy from NY attempting to coax a Royal Caribbean Cruise Concierge into giving his group a specific dinner table for the entire cruise, despite [...]
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Kindred Feeds 
